Terms and Conditions

Terms and Conditions

These terms and conditions (hereinafter referred to as the Agreement in accordance with Part 2 of Article 398 of the Civil Code of the Kyrgyz Republic is considered public and is an offer of Tenti Group Limited Liability Company (hereinafter referred to as the Operator or the Platform) to any legal and capable individual (hereinafter referred to as the Guest) to conclude a contract for the provision of reservation services for hotel, apartment, cottages, recreation centers and villas

Current Agreement is concluded with the request submittal in person or by the order of services and subsequent confirmation on the website of Tenti Group (www.tenti.kg), in accordance with part 3 of article 399 of the Civil Code of the Kyrgyz Republic. This Agreement is legally binding in accordance with Article 395 of the Civil Code of the Kyrgyz Republic and is equivalent to the contract signed by the parties.

By accepting the Offer, the user confirms that he:

– acquainted with the conditions set forth in this Agreement, fully agree with them and undertakes to comply with them;

– is not limited in legal capacity, is not under guardianship, trusteeship, surety, and patronage; for health reasons, he can independently exercise and defend his rights and fulfill duties; does not suffer from diseases that impede understanding of the essence of the concluded Agreement and the circumstances of its conclusion .

1. Subject Agreement

  1. Based on this Agreement, Guests can reserve hotel rooms, apartments, cottages, and recreation centers and villas (hereinafter referred to as the Host) through the Operator’s website.
  2. Information regarding each accommodation is provided by legal representatives of said accommodations. Platform is not responsible for discrepancies in the information provided by the Hosts. Hosts bear responsibility for updating the information regarding rates, availability, amenities and facilities advertised on the Operator’s website.  

  1. 2.1 Operator services can be ordered in the following ways:

– in the office of the Operator;

– on the website of the Operator.

2 .2. Ordering services in the office of the Operator.

2 .3.1. Operator services can be ordered at the Operator’s office, with the physical presence of the Customer.

2 .3.2. When ordering the Services operator side office verbally agrees on the details of the provision of the Services, and then draw up a written request for services.

2 .3. Ordering services through the website of the Operator .

2.3.1 Customers books an accommodation by submitting check-in/check-out dates, and the number of guests on the Hosts page.

2 .3.2 Booking is considered submitted after the Customer clicks the “request booking” on the Operator’s website. Booking is confirmed via e-mail as soon as the host confirms availability. 
2.3.3 In the event that after the Customer has taken the actions described in clause 2.3.1., The Operator has found that for some reason beyond the control of the Operator, accommodations chosen by the Customer are unavailable, then Customer has the right to choose another means of accommodation.

2 .3.4 After performing the actions specified in clause 2 .3.2., The Operator sends the receipt to the Customer containing the address of the accommodation facilities, the duration of the stay, the list of services that will be provided to the Customer, the cost of the Services and other additional information.

2 .4 Booking modifications at Customer’s initiative after the confirmation, according to paragraph 2 .3.4. May be made at the sole discretion of the Host. If it is not possible to make changes, the Customer must adhere to the agreed conditions, or place an additional order. 
2.5 The fact of the provision of services is confirmed by correspondence of the parties and confirmation of the application on the Operator’s website.


3.1. Payment for the Booking is carried out in USD by transferring the amount of payment to the Operator’s bank account specified in Section 8 of this Agreement, paying in cash through the Operator’s cash desk and in other ways provided for by the legislation of the Kyrgyz Republic.

3.2. In exceptional cases, at the request of the host (owner of means of accommodation) when ordering services, namely , after filling the application Customer agrees to pay a deposit of 15% of the Booking cost in the order of article. 354 of the Civil Code of the Kyrgyz Republic. The specified amount of the deposit shall be offset against the payment of the cost of the Booking.

3.3. In case of cancellation of the Operator’s Services after signing / confirming the booking, the deposit made is non-refundable, and any refund of this deposit is strictly at the discretion of the host or the Operator. The amount of expenses actually incurred by the Operator is withheld from the deposit amount. In the event that the amount of the Operator’s actual expenses incurred before the Customer’s cancelation of the Booking exceeds the amount of the deposit made, the Customer shall cover such expenses in full within 3 (three) calendar days from the date of cancelation of the Booking.

3.4. Payment in full, taking into account previously entered  deposit (if deposit is made), by the Customer to be made to the host directly after agreed upon services were rendered. Payment can also be made via the site to the account of the Operator indicated in section 8 of this Agreement. The payment method is determined on the page of the Accommodation Facilities by the owner of the Accommodation Facilities.

3.5. The preliminary cost of services is indicated by the Host on the Operator’s website .

3.6. Prices listed in the catalogs, price lists and special offers, information and are subject to change Prices can be recalculated in cases and in the manner prescribed by law and / or contract.


6.1. The parties are liable in accordance with the current legislation of the Kyrgyz Republic, unless otherwise provided by this Agreement.

6.2. The operator is not responsible for:

6.2.1. Equipment and arrangement of rooms, staff actions, catering and other services from the Host or the actions of third party service providers during their stay;

6.2.2 delay and / or cancellation of ground transport trips for reasons outside the Operator’s control, technical malfunctions of the vehicle;

6.2.3. accidents (injuries, poisoning, illness, loss of personal belongings, documents, etc.) that occurred with the Customer during their stay;

6.2.4. any damage caused by the Customer to third parties, or by third parties to the Customer / Tourist;

6.2.5. safety of baggage (loss or damage), valuables and documents of the Customer throughout the entire period of the provision of the Services;

6.3. The customer bears full liability for any damage caused by him independently.

6.4. For late payment of the Services, the Customer shall pay a penalty in the amount of 0.5% of the value of the late payment for each day of delay, but not more than 50% of the value of the late payment.

6.5. The Operator is responsible for the fulfillment of the obligations assumed only upon full payment of the Services by the Customer.

6.6. Responsibility for equipment and room arrangement lies with the owner of the Accommodation Facilities.


7.1. The Operator is not entitled to assign to third parties its rights and obligations arising from its relations with the Customer.

7.2. In case of questions and claims on the part of the Customer, he must contact the Operator by sending a message by e-mail, or in any other accessible way. All disputes arising between the Parties will try to resolve through negotiations. If the dispute is not resolved through negotiations, such a dispute will be submitted to the court in accordance with the current legislation of the Kyrgyz Republic.

7.3. Parties, guided by Article. 34, Civil Procedural Code of the Kyrgyz Republic (CPC KR), agreed to change the jurisdiction established by Art. 30, Code of Civil Procedure of the Kyrgyz Republic, in connection with which the Operator has the right to file claims at the location of the Operator, and / or at the location of the Customer. The customer has the right to file claims against the Operator only at the location of the Operator.

7.4. A simple electronic signature is recognized as an analogue of a handwritten signature. The use of a simple electronic signature gives rise to the same legal consequences as when affixing a handwritten signature in accordance with the legislation of the Kyrgyz Republic.

7.5. Recognition by a court as invalid of any provision of this Agreement does not entail the invalidity of its remaining provisions.

7.6. The terms of this Agreement may be changed by the Operator. Such changes will be valid for the Parties, provided that they are published on the Operator’s website and posted in the Operator’s office.



Address: Bishkek, st. Akhunbaeva, 127, apt. 43.

TIN: 02004201610243

OKPO: 29406237


P / accounts:

1180000103118280 KGS

1180000103118381 USD

1180000103118482 EUR

1180000103118583 GBP

1180000103118684 RUB

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